We deduct shipping label costs on returns, from the total product refund. If your return amount is less than the cost of the shipping label an invoice will be emailed to you. Please note that only the cost of the original item is refundable.
If you received an incorrect item or would like to make a warranty claim on a purchase from gshock.ca please contact us directly.
No returns/refunds after 30 days.
In person returns will not be accepted. Returns must be shipped using our return portal.
We guarantee all merchandise purchased through gshock.ca.
Returned watches must be in new/unworn condition and all packaging must be included to be accepted as a return.
All sale items are final sale.
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
Excessive abuse of our returns will receive a $10 restocking fee per item returned or refusal of further orders.
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
GSHOCK.CA IS MOVING!
DETAILS
BIO
Casio America, Inc. is proud to announce the addition of pro surfer Yadin Nicol as an official G-Shock brand ambassador. Yadin is globally recognized for his energetic, progressive surfing style, contagious smile and personality. His technical expertise makes him a perfect fit for the G-Shock brand, known for its seamless blend of toughness and technology.
Yadin Nicol hails from Margaret River, one of Australia’s largest waves. As a youngster Yadin dominated the junior ranks, winning multiple events and being voted Australia’s number one junior in Australia’s Surfing Life Magazine. Yadin then took a few years to free-surf, travel for photos and video, grow a global profile and improve his surfing.
Yades, as he is known to friends, divides his time between Australia and USA where he lives with his wife Bella - that is when he’s not travelling the globe. In fact his energetic, future-focused surfing has made him a global star. He’s as big in America as he is in Australia - thanks largely to being in constant demand by the world’s biggest surf mags and movie directors.
In saying that, Yadin is usually found on the road, chasing the WQS and magazine shoots. Despite this crazy life he leads you can rest assured Yadin still has that infectious smile and a thrilling surf act.
I USE MY CURRENT G-SHOCK EVERY DAY, ESPECIALLY FOR ITS TIDE GRAPH AND TIMER.
- YADIN
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