We deduct shipping label costs on returns, from the total product refund. If your return amount is less than the cost of the shipping label an invoice will be emailed to you. Please note that only the cost of the original item is refundable.
If you received an incorrect item or would like to make a warranty claim on a purchase from gshock.ca please contact us directly.
No returns/refunds after 30 days.
In person returns will not be accepted. Returns must be shipped using our return portal.
We guarantee all merchandise purchased through gshock.ca.
Returned watches must be in new/unworn condition and all packaging must be included to be accepted as a return.
All sale items are final sale.
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
Excessive abuse of our returns will receive a $10 restocking fee per item returned or refusal of further orders.
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
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DETAILS
BIO
Vito turned professional at the age of 17 with his habitual presence on winners’ podiums all over the snowboarding scene. Throughout his career he has won four U.S. Grand Prix Overall Halfpipe Championships, six X Games medals, and been named a four-time overall U.S. Grand Prix Champion, two-time Dew Cup Overall Champion and member of the U.S. Olympic Team in the 2010 Vancouver Winter Olympics.
In an unprecedented streak between the 2010 Olympics and spring 2012, Louie managed the unheard-of feat of earning podium positions in 20 of the world's 23 major snowboarding contests, including three consecutive X Games medals, the overall championship for the Winter Action Sports Tour, and the overall championship in the U.S. Grand Prix (the third of his career at that time).
In January 2014, Vito was the first athlete to ever both co-host and compete in the X Games at the same time. In addition to his demanding hosting duties for ESPN and ABC during the X Games, he also won the Silver Medal in the Superpipe.
Vito has won fans off the mountain as well - he competed on ABC’s hit television show, "Dancing With The Stars” in 2009 and was featured in ESPN The Magazine’s “Body Issue” in 2011. Last year, Vito was voted by Men’s Health Magazine, as one of the top 50 most fit athletes in the world.
I KNOW MY G-SHOCK WILL WITHSTAND THE SLAMS I TAKE IN SNOWBOARDING.
- VITO
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