Free shipping for returns.
No returns/refunds after 30 days.
We guarantee all merchandise purchased through gshock.ca.
Returned watches must be in new/unworn condition and all packaging must be included to be accepted as a return.
All sale items are final sale.
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
Free Shipping on $129+ Orders
DETAILS
Free Shipping on $129+ Orders
Optional $25 Express (1-3 business day) Shipping
Free returns within 30 days
- Free standard shipping on orders over $129.
- Standard shipping on orders under $129 is $20.
- Express (1-3 business days) shipping is available for $25.
- G-Shock makes no guarantee on the delivery estimates listed here.
- Orders valued over $99 will require a signature for delivery.
- Orders placed after 2:30pm PST will leave our warehouse the next business day.
- Orders placed on weekends or after 2:30pm PST on Friday leave our warehouse on Monday or the next business day during long weekends (BC, Canada long weekend schedule).
- Deliveries are made on weekdays only.
- Orders are shipped from Vancouver using Fedex. Please see the table below for standard shipping delivery estimates to major Canadian cities.
- Orders to be shipped to reshipping services will not be accepted.
Sign up for the G-SHOCK mailer
Be the first to know about new releases, the latest G-SHOCK news, exclusive contests & more!
If you are unable to see the form below please disable your ad-blocker.
