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Privacy Policy

Last Updated: July 2024  

Our Commitment To Privacy

Your privacy is important to Casio Canada Ltd. (collectively, “Casio”, “our”, “we”, or “us”). We provide this privacy policy (“Policy”) to help you understand what information we collect and how it is used and disclosed. This Policy explains our information practices and the choices you can make about the way your information is collected, used and disclosed. This Policy covers Casio’s consumer-facing operations in Canada and applies to personal information Casio collects in various contexts including when you visit Casio’s website, engage with Casio via social media, or participate in Casio’s programs or events. Casio may provide additional or different notices in connection with specific programs or offerings.

“Personal information” is any information about an identifiable individual It includes things like email addresses, phone numbers, mailing addresses, payment card information, account numbers, and government-issued identification numbers. These are just examples and there are many other types of information that would be considered personal information.

 

1. Information Casio Collects and Purpose for Collection.

a. Information You Provide to us or our E-Commerce Partner.
We collect personal information directly from you when you provide it to us (for example, from forms you complete or information you submit when you purchase products or services, or when you call Customer Service for assistance with a product). We also collect your personal information from our e-commerce partner, Supra Distribution Ltd. (“Supra”), who operates our e-commerce website in Canada and processes and fulfils all transactions made through that website. This information is collected for a number of purposes, as described in more detail below.


Required Information. We, Supra or our service providers may request specific information about you in order to register your Casio product, create an account, process your orders, fulfill your requests for information such as when you download products, provide customer service, communicate with you about past orders, or enter you in a contest or promotion (with your consent). The types of personal information collected for these purposes may include: name; mailing address; email address; telephone number; credit or debit card information.

  • Registering for an Account. During the checkout process and on various pages on our site, you are able to create an account with us (CASIO ID). Creating a CASIO ID account allows you to track your purchases and receive a more personalized shopping experience. When you register an account via our website, you are registering with Casio America‘s parent company, Casio Computer Co. Ltd., and, in addition to this Policy, the CASIO ID privacy notice will also apply.
  • Product Registration. In addition to your name and contact information, we collect product information from you if you choose to register your product with us for purposes of warranty or customer service communications. Information you submit in connection with product registration may also be used to provide promotional and marketing communications. You can unsubscribe from these communications at any time.
  • Orders. When you place an order through our website, you provide information to Supra required to complete your transaction including your name, shipping and billing address, email address, telephone number, and payment information. Supra processes this information for the purposes of fulfilling orders (including processing payments, shipping products, facilitating returns, communicating with you regarding your purchases and providing customer service, and detecting and preventing fraud) in accordance with this privacy policy. Supra shares this information with us, and we and Supra may share this information with service providers and third parties, as reasonably necessary to fulfill an order; if you consent, we may also disclose your email address, mailing address, or telephone number to a service provider for purposes of measuring the effectiveness of our online advertising. We or Supra use the information you provide about someone else when placing an order only to ship the product and to confirm delivery.
  • Product Reviews. When you submit a product review, we collect any information you provide in connection with the review.

 

Optional Information Provided Voluntarily. We also collect additional information that you voluntarily provide to us. For example, when you register a product, we request (but do not require) certain demographic information including gender and age group. We may also invite you to participate in voluntary surveys. We collect and analyze information voluntarily supplied via products registrations and surveys to evaluate and improve our products and our services, to evaluate and develop marketing materials, campaigns and strategies, and for any additional purposes indicated in the specific survey or other request for information.

 

b. Automatic Collection of Information.
Like many websites, Casio’s website uses certain technologies – cookies, web beacons, clear GIFs, tracking pixels, and similar technologies (collectively, “tracking technologies”) – to collect information when you interact with our website and email communications. These types of technologies are used to remember user preferences, maintain the security of our website and your account, measure website analytics, measure the effectiveness of our advertising and promotional communications, and gain information for marketing and advertising purposes, including by identifying the website from which a person was referred to Casio’s site and to track other websites visited by an individual. You can control these tracking technologies through the consent management tool available on our website.

“Do Not Track” is a privacy setting that you may set in your web browser. If turned on, this setting requests that websites not track information about users. At this time, Casio does not respond to “Do Not Track” browser settings or signals.

c. Information from Third Parties.
Social Media. We may receive certain information about you from social media platforms, such as through your use of a social network to register an account. If you interact with us on social media or use features, such as plugins, widgets, or other tools made available by social media platforms or networks (including Facebook, Twitter, and Pinterest) in connection with our website, we collect information that you share with us or that the social media platforms share with us. For more information about the privacy practices of those social media platforms, please review the privacy policies and settings of the social media platforms and networks that you use.

Third-Party Tracking Technologies. Subject to any choices you make through our consent management tool available on our website, we also permit third parties to use tracking technologies on our website to help us evaluate website and behavioral analytics, to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders. Some of these third parties use their technology to provide advertising about products and services tailored to your interests which may appear either on our websites or on other websites. For more information regarding interest-based advertising and how to opt out, please visit https://optout.networkadvertising.org/?c=1 or https://optout.aboutads.info/. You may also control these tracking technologies through our consent management tool, or delete cookies placed on your device and block new cookies from being placed by using your internet browser’s privacy and security settings.

 

2. Use of Personal Information.
Casio uses the personal information it collects or receives for various purposes including the following:

a. Provide Products and Services. Casio and Supra use your personal information to provide products and services to you, including to: fulfill your orders; process your payments; provide you with order confirmations and order updates; communicate with you regarding your account, purchases, returns, exchanges, and service requests; and provide customer service.

b. Market and Promote Casio Products. Casio uses personal information to market and promote its products and service including for the purpose of: sending marketing, advertising, and promotional communications by email, text message or postal mail; displaying advertisements for products and/or services tailored to your interests on other websites; collecting and displaying customer product reviews; measuring the effectiveness of our advertising and promotion communications; and administering our contests, limited edition events, and other similar promotions.

c. Improve and Personalize Your Experience. Casio uses personal information to: obtain and evaluate analytics data for the purpose of improving our product offerings and services; understand how you interact with our website, advertisements, and communications with you to determine which of our products or services are the most popular and to improve our website and marketing campaigns; save you time when you visit our website by remembering your preferences; personalize your experience with Casio and customize the marketing and advertising that Casio shows you; improve Casio’s understanding of its customers’ needs; and provide personalized recommendations about our products and services.

d. Prevent and Detect Fraud or Other Security Incidents. Casio uses personal information to prevent detect, investigate, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions, attempts to manipulate or violate our policies and terms, security incidents, and potential harm to the rights, property, or safety of Casio and its customers, employees, or others.

e. Operate Its Business. Casio uses personal information to perform core business functions, including: maintaining records for accounting processes, warranty purposes, loss and fraud prevention; collecting amounts owed to Casio; providing and maintaining the functionality of Casio’s website.

f. Comply with Legal Obligations. Casio may use personal information to the extent needed to comply with its legal or regulatory obligations, to establish or exercise its rights, and to defend against a legal claim.

 

3. Disclosure of Personal Information.
Casio may disclose your personal information in certain circumstances, as described below.

a. Service Providers. Casio utilizes other companies or corporate affiliates to perform certain services for it or on its behalf. These service providers may collect or receive your personal information so that they can provide services to Casio, which include:

i. Processing credit or debit card payments;
ii. Shipping, handling, and delivering products you order;
iii. Providing marketing services (such as developing campaigns, sending emails or text messages, delivering advertisements, facilitating customer product reviews);
iv. Hosting or maintaining our website, servers, databases, and/or software platforms;
v. Providing fraud monitoring or detection services;
vi. Conducting surveys;
vii. Analyzing customer data and survey responses;
viii. Providing or facilitating warranty or after-sales service;
ix. Providing customer service; and
x. Providing legal, accounting, or consulting services.

Further, please note that these service providers may be located outside your province or territory of residence, and some of them may be located outside Canada, including in the United States and Japan.

b. Corporate Affiliates. We share personal information with our corporate affiliates, including our parent company, Casio Computer, Ltd. as necessary to provide the products or services you have requested, or where our corporate affiliates provide services to us as our service provider.

c. E-Commerce Partner. We disclose personal information to Supra as necessary to facilitate the processing of e-commerce transactions and returns, resolve customer complaints and inquiries, and detect and prevent fraud.

d. Legal Compliance and Protection. We may disclose personal information in response to warrants, subpoenas, court orders, government investigations, or to comply with applicable laws and regulations. We may also disclose personal information to: establish, exercise, or protect the rights of Casio or its employees, affiliates, agents, and other customers; defend against a legal claim; protect the safety and security of our visitors; detect and protect against fraud; and take action regarding possible illegal activities or violations of our policies.

e. Business Transactions. In the event we enter into a merger, are acquired, enter into bankruptcy, or sell a major part of our assets, your information may be among the assets transferred. To the extent we are able, we will notify (i) the new owner of the restrictions placed on your information, and (ii) you of the sale.

f. Other Instances with Your Consent. Casio may disclose your personal information to other third parties not described above if you consent to such disclosure.

 

4. Your Choices with Respect to Your Personal Information.

 

a.     Email Opt-Out. If you do not want to receive marketing or promotional emails from Casio, please click on the “unsubscribe” link at the end of one of our emails. You will be taken to a website where you can opt-out of future marketing emails. Please note that this will not opt you out of receiving transactional emails from us, such as order confirmations or shipment tracking information.

b.     Text Opt-Out. You can opt-out of receiving text messages from us at any time by replying to a text with the words “STOP,” “UNSUBSCRIBE,” or “END.”

c.     Consent Withdrawal. You can withdraw your consent to our collection, use or disclosure of your personal information at any time, subject to contractual and legal restrictions and reasonable notice. To withdraw your consent, please contact us as described below. If you withdraw your consent to certain of our collection, use or disclosure of personal information we may no longer be able to provide our products or services to you. We will inform you of the consequences of your consent withdrawal at the time you make your request.

d.     Correct Your Information. If you have a CASIO ID account, you can always correct your account information by logging in and updating your information. You may also submit a request to correct or update your personal information by submitting a request as described below.

e.     Access Your Information. You have the right to request access to the personal information about you that we hold, and to request information about: where the information was obtained; and how that information has been used and to whom it has been disclosed.

f.      Delete Your Information. You may have the right to ask us to delete personal information that we have collected about you, in certain circumstances under applicable law.

 

Submission of Requests.
Your rights described above are subject to certain exceptions provided by law. We will take appropriate steps to verify your identity before honouring your request.

You may submit your request by contacting our Privacy Officer at cs@casiocanada.com.

 

5. Children’s Privacy.
Our website is not aimed at or intended for children. Casio does not knowingly collect, receive, disclose, sell or share information from children under the age of 16. If we learn that we have inadvertently collected personal information relating to a child under the age of 16, we will delete that information from our records. If you believe we might have any information from or about a child under age 16, please let us know using our contact information below.

 

6. Security of Your Personal Information.
Casio has implemented and maintains reasonable physical, technical, and organizational safeguards to protect your personal information from unauthorized access, acquisition, or disclosure, alteration, or destruction. We limit access to personal information to our personnel who require access for the purposes described in this Privacy Policy including personnel in our customer service, customer support, information security, information technology, marketing, audit, finance and legal departments. We have implemented policies designed to ensure our compliance with this privacy policy and applicable laws, including policies regarding the handling of complaints, the retention of personal information, and the management of personal information by employees. Although we strive to keep your personal information secure, no safeguards can be guaranteed to be completely secure, so you should exercise caution when transferring personal information over the internet. Please advise us immediately of any incident involving any unauthorized access to or disclosure of personal information that is in our custody or control.

 

7. Retention of Personal Information.
Casio retains personal information for as long as the personal information is needed to comply with its legal, accounting, and regulatory obligations, to provide warranty service for products under warranty, and to protect Casio in the event of a legal claim or dispute. Personal information generally will be destroyed, deleted, or anonymized seven years after the year in which it was collected unless a valid request to delete the personal information is received before then (in which case it may be deleted earlier) or Casio has a valid reason to retain the information (for example, if there is an ongoing legal dispute that precludes Casio from deleting the information).

 

8. Third-Party Sites.
Casio’s website, emails or other materials may contain links or references to websites that are operated by other entities. Please note that when you visit other websites, you will be subject to the privacy practices and policies of the other site, which may be different from Casio’s practices. Please review the privacy notices for other sites you visit. Casio is not responsible for the content, technology, security, or practices of other websites.

 

9. Applicable Law.
We recognize that our website may be accessed from anywhere in the world, and that the laws of the jurisdictions in which some users are located may differ substantially from those of Canada. This website is not directed to other countries; therefore, Casio does not undertake to comply with the laws of other countries or geographic areas outside Canada. Please do not use Casio’s website or submit any personal information through it if you are not a resident of Canada.

 

10. Updates to this Privacy Policy.
This Privacy Policy is effective as of the Last Updated date below. Casio reserves the right to make changes to this Policy by posting an updated Policy on this website. Changes are effective immediately upon posting or upon a later effective date if one is indicated. You should review this Policy periodically to understand our current practices.

 

11. How to Contact Us.
If you have questions or concerns about Casio’s privacy practices, or would like to make a complaint, please contact our Privacy Officer at cs@casiocanada.com.

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