We deduct shipping label costs on returns, from the total product refund. If your return amount is less than the cost of the shipping label an invoice will be emailed to you. Please note that only the cost of the original item is refundable.
If you received an incorrect item or would like to make a warranty claim on a purchase from gshock.ca please contact us directly.
No returns/refunds after 30 days.
In person returns will not be accepted. Returns must be shipped using our return portal.
We guarantee all merchandise purchased through gshock.ca.
Returned watches must be in new/unworn condition and all packaging must be included to be accepted as a return.
All sale items are final sale.
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
Excessive abuse of our returns will receive a $10 restocking fee per item returned or refusal of further orders.
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
GSHOCK.CA IS MOVING!
DETAILS
Casio's premier G-Shock Authorized Reseller Benefits For Timepiece premier G-Shock Products
Purchasing Casio premier G-Shock products from one of Casio's Authorized Resellers qualifies you for very important benefits:
- The most up to date Casio premier G-Shock product information and individual promotional offers
- Products purchased from Authorized Casio premier G-Shock Resellers are eligible for Casio's one year limited warranty coverage in the event the product may require warranty service
- Knowledge that the products were-purchased by specifically selected and trusted resellers directly from Casio or an authorized Casio distributor
- Knowledge that the products have been handled in a safe and legal manner
- Highly reduced risk of counterfeit products, or products that have been opened or tampered with prior to purchase.
- Product and technical support for your purchase from an authorized Casio service center
- Authorized Resellers receive continuous product and service updates from Casio's reseller support teams
Additional Benefit: Register your product purchased from an Authorized Reseller on Casio.com and qualify to receive an additional twelve months on your one year manufacturer's limited warranty. Please always retain your bill of sale.
Please Note: Any Casio product purchased from an unauthorized reseller of Casio's premier G-Shock product line may not be eligible for the benefits above, including the manufacturer's one year limited warranty.
Please help us prohibit questionable business practices and any misrepresentation of Casio's premier G-Shock products by unauthorized resellers. Casio appreciates your help in upholding the brand and value of your Casio merchandise.
For more information and a complete list of Casio Authorized Resellers for Timepiece Products, please visit our dealer locator.
BUYER BEWARE!
Unfortunately Casio Premier G-Shock products are, at times, advertised and sold by companies that are not authorized and are not educated and prepared by Casio to sell genuine Casio Premier G-Shock products. Casio Premier G-Shock products obtained by these companies are not purchased from Casio, but may instead be obtained through a secondary "gray" market. These goods could possibly be defective, damaged, "B" stock goods, counterfeit products, or even stolen goods.
Casio strongly urges consumers to only purchase from Casio Authorized Resellers who proudly display the Casio G-Shock Authorized Retailer Badge and are listed above.
Please visit our Unauthorized Resellers page to view a list of Unauthorized Casio Premier G-Shock Resellers.
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