We deduct shipping label costs on returns, from the total product refund. If your return amount is less than the cost of the shipping label an invoice will be emailed to you. Please note that only the cost of the original item is refundable.
If you received an incorrect item or would like to make a warranty claim on a purchase from gshock.ca please contact us directly.
No returns/refunds after 30 days.
In person returns will not be accepted. Returns must be shipped using our return portal.
We guarantee all merchandise purchased through gshock.ca.
Returned watches must be in new/unworn condition and all packaging must be included to be accepted as a return.
All sale items are final sale.
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
Excessive abuse of our returns will receive a $10 restocking fee per item returned or refusal of further orders.
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
GSHOCK.CA IS MOVING!
DETAILS
What is the return policy?
- We guarantee all merchandise purchased through gshock.ca and we will accept returns within 30 days of receipt for a full refund. For more details on returns please visit the returns page.
- Extended return period for holiday orders. Orders placed between Nov 9 to Dec 25 can be accepted as returns up to January 15th.
What currency will I be charged in?
- All prices listed and charged in Canadian Dollars.
What Payment Methods can I use?
- We currently accept all credit cards through Shopify Payments, Paypal, Sezzle and Google pay.
What is Sezzle?
- Sezzle offers shoppers a way to split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit. Please click here for further info.
What are the shipping options?
- We offer free standard shipping on all orders over $149. Orders under $149 will be charged $20 for shipping. Express (1-3 business day) shipping is available for $30 per order. For more shipping related questions, please see the Shipping Info page.
When will I receive my order?
- Processing time for orders is typically under 48 hours and shipping times range from 1 – 5 days depending on the shipping service chosen.
What do I do if I never received my order?
-
If you purchased Worry-Free Delivery with your order, you can easily report an issue to Seel via the Seel Resolution Center. If you did not purchase Worry-Free Delivery please use the tracking number provided to see where your package is and contact Fedex/Canada Post for issues with delivery. G-Shock Canada is not responsible for lost or damaged shipments not covered by Worry-Free Delivery.
What do I do if I received a defective or damaged order?
-
If you purchased Worry-Free Delivery with your order, you can report an issue within 7 days of delivery through the Seel Resolution Center. If you did not purchase Worry-Free Delivery please reach out to us directly under our Contact Us page. G-Shock Canada is not responsible for lost or damaged shipments not covered by Worry-Free Delivery.
Worry-Free Delivery Damage Coverage Request
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Worry-Free Delivery covers item damages for items that are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s). Issues must be reported within 7 days of delivery.
Where are you located?
- We are located in Vancouver, British Columbia. Please note we do not offer in person shopping or returns. Our Vancouver warehouse location cannot assist you in person. Please use our contact us page if you need assistance.
How do I contact your company if my question isn’t answered here?
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