What is the return policy?
- We guarantee all merchandise purchased through gshock.ca and we will accept returns within 30 days of receipt for a full refund. For more details on returns please visit the returns page.
What currency will I be charged in?
- All prices listed and charged in Canadian Dollars.
What Payment Methods can I use?
- We currently accept all credit cards through Shopify Payments, Paypal, Sezzle and Google pay.
What is Sezzle?
- Sezzle offers shoppers a way to split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit. Please click here for further info.
What are the shipping options?
- We offer free standard shipping on all orders and express shipping for $20 per order. We offer tracking through the Arrive app. For more shipping related questions, please see the Shipping Info page.
When will I receive my order?
- Processing time for orders is typically under 48 hours and shipping times range from 1 – 5 days depending on the shipping service chosen.
What do I do if I never received my order?
- Please use the tracking number provided to see where your package is. Fedex Tracking.
What do I do if I received a defective order?
- Please reach out to us right away under our Contact Us page.
Where are you located?
- We are located in Vancouver, British Columbia.
How do I contact your company if my question isn’t answered here?
- You may reach us through our Contact Us page.