Free Shipping on $179+ Orders Optional $25 Express (1-3 business day) Shipping Free returns within 30 days
What is the return policy?
We guarantee all merchandise purchased through gshock.ca and we will accept returns within 30 days of receipt for a full refund. For more details on returns please visit the returns page.
Extended return period for holiday orders. Orders placed between Nov 9 to Dec 25 can be accepted as returns up to January 15th.
What currency will I be charged in?
All prices listed and charged in Canadian Dollars.
What Payment Methods can I use?
We currently accept all credit cards through Shopify Payments, Paypal, Sezzle and Google pay.
What is Sezzle?
Sezzle offers shoppers a way to split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit. Please click here for further info.
What are the shipping options?
We offer free standard shipping on all orders over $179. Orders under $179 will be charged $20 for shipping. Express (1-3 business day) shipping is available for $25 per order. We offer tracking through the Arrive app. For more shipping related questions, please see the Shipping Info page.
When will I receive my order?
Processing time for orders is typically under 48 hours and shipping times range from 1 – 5 days depending on the shipping service chosen.
What do I do if I never received my order?
Please use the tracking number provided to see where your package is. Fedex Tracking.
What do I do if I received a defective order?
Please reach out to us right away under our Contact Us page.
Where are you located?
We are located in Vancouver, British Columbia.
How do I contact your company if my question isn’t answered here?