FREE SHIPPING on any order over $99 DETAILS
Free Shipping on $99+ Orders
Optional $20 Express (1-3 business day) Shipping

FAQ


What is the return policy?

  • We guarantee all merchandise purchased through gshock.ca and we will accept returns within 30 days of receipt for a full refund. For more details on returns please visit the returns page.

What currency will I be charged in?

  • All prices listed and charged in Canadian Dollars.

What Payment Methods can I use?

  • We currently accept all credit cards through Shopify Payments, Paypal, Sezzle and Google pay.

What is Sezzle?

  • Sezzle offers shoppers a way to split your entire online purchase into 4 interest-free payments, over 6 weeks with no impact to your credit. Please click here for further info.

What are the shipping options?

  • We offer free standard shipping on all orders of $100 and express shipping for $20 per order. We offer tracking through the Arrive app. For more shipping related questions, please see the Shipping Info page.

When will I receive my order?

  • Processing time for orders is typically under 48 hours and shipping times range from 1 – 5 days depending on the shipping service chosen.

What do I do if I never received my order?

  • Please use the tracking number provided to see where your package is. Fedex Tracking.

What do I do if I received a defective order?

  • Please reach out to us right away under our Contact Us page.

Where are you located?

  • We are located in Vancouver, British Columbia.

How do I contact your company if my question isn’t answered here?