• We deduct shipping label costs on returns, from the total product refund. If your return amount is less than the cost of the shipping label an invoice will be emailed to you. Please note that only the cost of the original item is refundable.
  • If you received an incorrect item or would like to make a warranty claim on a purchase from gshock.ca please contact us directly.
  • No returns/refunds after 30 days.
  • In person returns will not be accepted. Returns must be shipped using our return portal.
  • We guarantee all merchandise purchased through gshock.ca.
  • Returned watches must be in new/unworn condition and all packaging must be included to be accepted as a return.
  • All sale items are final sale.
  • Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
  • Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total. 
  • Excessive abuse of our returns will receive a $10 restocking fee per item returned or refusal of further orders.

    • Click here to begin a return.


    Frequently asked questions about returns, refunds, and exchanges.

    How do I return?

    What items are returnable? 

    What items are non-refundable? 

     The following items cannot be returned:

    The item I received is damaged!

    If the purchased product is faulty, reach out to us within 7 days of the delivered date.

    Can the items be exchanged?

    Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.

    What are the refund options?

    The following refund options are supported:

    How do I ship back the items?

    For instructions on how to ship the returned products, refer to the email received after placing the return request.

    How soon will I get my refund?

    Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total. 

    My question is not addressed...

    If you have any queries regarding return or refund, reach out to us.

    Click here to begin a return.
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    Orders are still being accepted at GSHOCK.CA until close on January 1 2025

    All Men's Watches

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    G-SHOCK Men's watches blend bold style with the most durable digital and analog-digital watches in the industry.

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