• We deduct shipping label costs on returns, from the total product refund. If your return amount is less than the cost of the shipping label an invoice will be emailed to you. Please note that only the cost of the original item is refundable.
  • If you received an incorrect item or would like to make a warranty claim on a purchase from gshock.ca please contact us directly.
  • No returns/refunds after 30 days.
  • In person returns will not be accepted. Returns must be shipped using our return portal.
  • We guarantee all merchandise purchased through gshock.ca.
  • Returned watches must be in new/unworn condition and all packaging must be included to be accepted as a return.
  • All sale items are final sale.
  • Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
  • Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total. 
  • Excessive abuse of our returns will receive a $10 restocking fee per item returned or refusal of further orders.

    • Click here to begin a return.


    Frequently asked questions about returns, refunds, and exchanges.

    How do I return?

    What items are returnable? 

    What items are non-refundable? 

     The following items cannot be returned:

    The item I received is damaged!

    If the purchased product is faulty, reach out to us within 7 days of the delivered date.

    Can the items be exchanged?

    Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.

    What are the refund options?

    The following refund options are supported:

    How do I ship back the items?

    For instructions on how to ship the returned products, refer to the email received after placing the return request.

    How soon will I get my refund?

    Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total. 

    My question is not addressed...

    If you have any queries regarding return or refund, reach out to us.

    Click here to begin a return.
    Your cart
    GSHOCK.CA IS MOVING! DETAILS
    Click here to check out the new home for G-SHOCK in Canada at CASIO.COM
    Orders are still being accepted at GSHOCK.CA until close on January 1 2025

    G-SHOCK ANNOUNCES EXPANSION OF POPULAR G-LIDE SERIES WITH INTRODUCTION OF CLOTH BAND

    FOR IMMEDIATE RELEASE:


    G-SHOCK ANNOUNCES EXPANSION OF POPULAR G-LIDE SERIES WITH INTRODUCTION OF CLOTH BAND
    New Collection Debuts with Low Temperature Resist for Winter

    DOVER, NJ, October 12, 2017 -Today, Casio G-SHOCK announces the all-new winter edition G-LIDE Cloth Band collection, the latest addition to the brand’s popular G-LIDE series. The four new models feature a brand new cloth band, with a “G-LIDE Shock Resist” patch, and low temperature resistance assuring functionality down to -20°C/-4°F in time for the upcoming winter season.

    Featuring the brand’s iconic square case shape, the new models will be available in four color ways- black (GLS5600CL-1), olive green (GLS5600CL-3), brown (GLS5600CL-5), and ice blue (GLS5600CL-7).

    Each model also comes equipped with standard G-SHOCK technology of shock resistance and 200M water resistance, as well as an auto EL backlight with afterglow, dual 1/100th second stopwatch (1,000 hr), 4 multi-function alarms and 1 snooze alarm, countdown timer (24 hr), 12/24 formats, World Time with 48 cities / 29 time zones + UTC, and flash alert – all in a 43.2mm case.

    Beginning in November 2017, the GLS5600CL-1, GLS5600CL-3, GLS5600CL-5, and GLS5600CL-7 will retail for $110 USD, and will be available for purchase in select department stores and fashion retailers.

    About G-SHOCK
    CASIO’s shock-resistant G-SHOCK watch is synonymous with toughness, born from the developer Mr. Ibe’s dream of ‘creating a watch that never breaks’. Over 200 handmade samples were created and tested to destruction until finally in 1983 the first, now iconic G-SHOCK hit the streets of Japan and began to establish itself as ‘the toughest watch of all time’. Each watch encompasses the 7 elements; electric shock resistance, gravity resistance, low temperature resistance, vibration resistance, water resistance, shock resistance and toughness. The watch is packed with Casio innovations and technologies to prevent it from suffering direct shock; this includes internal components protected with urethane and suspended timekeeping modules inside the watch structure. Since its launch, G-SHOCK has continued to evolve, continuing to support on Mr. Ibe’s mantra “never, never give up.” www.gshock.com

    About Casio America, Inc.
    Casio America, Inc., Dover, N.J., is the U.S. subsidiary of Casio Computer Co., Ltd., Tokyo, Japan, one of the world’s leading manufacturers of consumer electronics and business equipment solutions. Established in 1957, Casio America, Inc. markets calculators, keyboards, mobile presentation devices, disc title and label printers, watches, cash registers and other consumer electronic products. Casio has strived to realize its corporate creed of “creativity and contribution” through the introduction of innovative and imaginative products. For more information, visit www.casiousa.com.

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