We deduct shipping label costs on returns, from the total product refund. If your return amount is less than the cost of the shipping label an invoice will be emailed to you. Please note that only the cost of the original item is refundable.
If you received an incorrect item or would like to make a warranty claim on a purchase from gshock.ca please contact us directly.
No returns/refunds after 30 days.
In person returns will not be accepted. Returns must be shipped using our return portal.
We guarantee all merchandise purchased through gshock.ca.
Returned watches must be in new/unworn condition and all packaging must be included to be accepted as a return.
All sale items are final sale.
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
Excessive abuse of our returns will receive a $10 restocking fee per item returned or refusal of further orders.
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 30 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. Free/Gift with purchase items not included inside your return shipment will have their value deducted from your return total.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
Free Shipping on $149+ Orders
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Free Shipping on $149+ Orders
Optional $30 Express (1-3 business day) Shipping
Buyer Beware Of Purchases Made From Unauthorized Resellers Of Casio premier G-Shock Products
Casio Timepiece and other products are sold across the Canada and United States to and through a network of Casio premier G-Shock Authorized Resellers. These resellers have been selected by Casio as the most qualified stores to represent our products to you. This network of resellers has been educated by Casio to offer the best possible product training, accurate product and promotional information, and appropriately represent Casio's timepiece and other products both in their stores and on their websites. These authorized resellers receive, store, and ship products in a manner recommended by Casio to avoid damage to the product ultimately received by the customer. In many cases, these resellers have the authority and training to properly service your Casio premier G-Shock product.
Unfortunately for customers, Casio's premier G-Shock products are, at times, advertised and sold by companies that are not authorized and are not educated and prepared by Casio to sell genuine Casio premier G-Shock products. Casio premier G-Shock products obtained by these companies are not purchased from Casio, but may instead be obtained through a secondary "gray" market. These goods could possibly be defective, damaged, "B" stock goods, counterfeit products, or even stolen goods.
Casio strongly urges consumers to only purchase from Casio premier G-Shock Authorized Resellers. Please visit our authorized reseller page to view a list of authorized resellers.
The following resellers are NOT authorized resellers to sell Casio's premier G-Shock product line (list is not conclusive).
- US legend inc
- Joma Shop
- Areatrend
- Discount Watch Store
- JR's KoolGear
- Just Calculators
- NY Watch Store
- Outfitter Country
- Top One International
- Megafashion
- Tic Time
- Zenbuy
- Click & Buy
- GenCo Deals
- Timeless Fashion
- Watches Emporium
- Jet.com
- Watch Colony
- Direct Watch Group
- Custom G Miami
- Watchtronics
- DB Time
- A Savings
- Time on a Dime
- Action Gear
- Watch City
- NewEgg
- Prime Deals Online
- Junnel
- eBay
A Word About Online Marketplaces such as Amazon.com:
Please note that Amazon.com is a Casio Authorized Reseller, but it is important to note that not all 3rd party resellers of Casio products on Amazon.com are authorized. When purchasing on Amazon.com it is important to notice which reseller (Amazon.com, or another marketplace vendor) you are actually purchasing product from. This information can be found under "seller information" on the product page. If you are uncertain if a reseller is authorized, please visit http://www.gshock.com/support/Authorized to view a list of authorized resellers.
Please note that Casio products purchased from companies that are not authorized will not be eligible for any extended warranty coverage that may be available for products purchased from Authorized Resellers.
Please also be aware that no online auction websites are Casio Authorized Resellers. As a result, any sales of Casio products through an online auction website are unauthorized by Casio and subject to the risks noted above.
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